SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
We use Paypal as our payment processor. No credit card information is collected or stored on our website or servers.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
[Re: Privacy Compliance Officer]
3 Oak Road, Horfield, Bristol, BS7 8RY
REPAIRS and RETURNS
We want our customers to be happy with their purchase and they are made to be repaired and kept.
We supply a needle and some yarn of the appropriate type in the original packaging. If you no longer have this, we will happily repair the item for you or supply you with more yarn.
Please note, certain wools and yarns are limited edition, and whilst we do keep small amounts in reserve, we may not have an exact match to the yarn that was originally used on your product.
Our returns/exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require the original order number which you will have received in an email. If you purchased your product from a store, you should contact the store in the first instance.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
MARY GOODMAN, 3 OAK ROAD, HORFIELD, BRISTOL, BS7 8RY
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will fInd out about your return.
To return your product, you should mail your product to:
MARY GOODMAN, 3 OAK ROAD, HORFIELD, BRISTOL, BS7 8RY
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend that you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Terms & Conditions
If you have any questions about one of our products, ordering, payment, delivery or anything else, please don't hesitate to Contact us.
Please contact us before ordering if you have any questions or would like to discuss the possibility of a bespoke item.
Once you place an order you will receive an e-mail confirmation of your order. This forms a contract between you, the buyer, and us, the seller.
Orders are custom made and depending on the complexity of the item, may take some time to produce. The timings below are our normal making and delivery times, if your order will take longer, we will contact you and give you the opportunity to cancel your order for a full refund.
UK STANDARD DELIVERY - please allow 21 days.
INTERNATIONAL STANDARD DELIVERY – International Delivery can take an additional 7-10 daysover the UK delivery times.
EXPRESS DELIVERY - if you would like a faster delivery option please contact us before placing your order
Repairs & Returns
Naturally we hope you will be delighted with your purchase however we understand that sometimes things are not quite as expected.
Please see our Repairs & Returns Policy
EMAIL - to contact us by email please use the 'Contact' form
PHONE - please call 07886 401175 if you would like to speak to us about anything
3, Oak Road,