REPAIRS and RETURNS

Repairs

We want our customers to be happy with their purchase and they are made to be repaired and kept.
We supply a needle and some yarn of the appropriate type in the original packaging. If you no longer have this, we will happily repair the item for you or supply you with more yarn.
In the first instance, please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it..
Please note, certain wools and yarns are limited edition, and whilst we do keep small amounts in reserve, we may not have an exact match to the yarn that was originally used on your product.

Returns

Our returns/exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require the original order number which you will have received in an email. If you purchased your product from a store, you should contact the store in the first instance.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
This email address is being protected from spambots. You need JavaScript enabled to view it..

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.  and send your item to:

MARY GOODMAN, 3 OAK ROAD, HORFIELD, BRISTOL, BS7 8RY

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will fInd out about your return.

SHIPPING

To return your product, you should mail your product to:
MARY GOODMAN, 3 OAK ROAD, HORFIELD, BRISTOL, BS7 8RY
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend that you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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